Having trouble? We answer.
A question about a game, an account or a purchase issue? Describe the situation and we'll get back to you within 48 working hours.
I lost my progress
Check that you're signed in with the same account (Apple, Google or email) you used originally. If your progress doesn't come back, write to us with your username and device: we'll restore what can be restored.
Delete my account and my data
Send the request from the email address linked to the account through this form, with the subject 'Account deletion'. Deletion takes effect within 30 days, in line with our privacy policy.
Report a translation bug
Tell us the game, the language, the screen and the faulty text (a screenshot helps a lot). Fixes ship with the next update.
Restore a purchase
On iOS and Android, use the Restore purchases button in the game settings, signed in with the original store account. If nothing comes back, write to us with the store receipt.
The game won't launch
First check that the game and the system are up to date, then restart the device. If the problem persists, tell us the device model and what appears on screen.